Comments on: Mozy, backup-and-forget. Or, Forget-to-backup? (updated) http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/ Inside the robot's brain Fri, 17 Apr 2009 15:44:21 -0400 http://wordpress.org/?v=2.8.1 hourly 1 By: Mike http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-50475 Mike Fri, 13 Feb 2009 20:24:44 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-50475 I got screwed by them too. This thing was a nightmare to install on my XP machine. And now it won't even start a backup. As I sit here into my second hour while, the live chat tech tries to figure out the problem. Meanwhile, I have been researching getting my $54 and change refunded. This buggy mess is going to be my backup software? No way. I got screwed by them too. This thing was a nightmare to install on my XP machine. And now it won’t even start a backup. As I sit here into my second hour while, the live chat tech tries to figure out the problem. Meanwhile, I have been researching getting my $54 and change refunded. This buggy mess is going to be my backup software? No way.

]]> By: Val http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-50265 Val Thu, 11 Sep 2008 19:43:41 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-50265 A friend encouraged me to try out Mozy. I'm on Leopard (10.5.4) MacBook 2 Ghz Intel Core 2 Duo. I'm on a Mozy free 2.2 Go limit. I chose to back up two Folders(which added up to 1.7 Go). The first backup took one night and one day, with an average upload speed of 200-500 kb/s. Back up worked. I then downloaded some mail,and did a quick manual back up, fiddled with the configuration button. And got a "Corrupt configuration file" with "MozyClientError6" message :-( I was invited to download the latest Mozy client for Mac(MozySetUp.dmg = Mozy 1.0.1.0 and an Uninstall Mozy.app). I tried all kind of solutions mentioned above, with no result. Finally I tried the following solution which worked ;-) . Uninstall Mozy(with the given app. DO NOT save your configuration file(mine was corrupt). Reinstall Mozy with the latest installer. When welcomed and asked to log in your E-Mail and password, do it. Then wait 5 to 10 minutes for Mozy to communicate with the Mozy servers. When all the wheels stopped spinning, and when allowed, I selected exactly the same "Files and Folders" as before and ticked in the correct small box to confirm the choice of folders. Clicked "Save Configuration" . And Waited! Then went into Mozy/preferences/scheduling/ and made sure none of the boxes were selected. Chose the largest "bandwidth", Hit the "Back up now" button. Waited another 5 minutes. Suddenly I got in the "Mozy Backup status window" which you have to open, the message "Your files are backed up" appeared. I checked the backup history display, all OK. I then added a new and small text file in the same folder on my MacBook (which had previously selected to be backed up by Mozy). I hit the Mozy "Backup now" button. Waited 5 to 10 minutes. Got the same confirmation ! "Yourfiles are backed up". I then, on my MacBook deleted the small text file, and tested the Mozy "Restore Files Command", after some time, it allowed me to select (in Mozy server display), the file which I had deleted on my MacBook, I selected it, chose "Restore file", and 5 to 10 minutes later it appeared on my desktop ;-) My tip is be very, very patient with this program, it works in the back ground, one must have a lot of time (the Mozy application on your computer is busy communicating with the Mozy Servers). Quit all other programs on your Mac, and I have 1,6 Go of SDRAM installed. Its better to let it work at night, when the internet is not overloaded in your area....Hope this helps. Val. A friend encouraged me to try out Mozy. I’m on Leopard (10.5.4) MacBook 2 Ghz Intel Core 2 Duo. I’m on a Mozy free 2.2 Go limit. I chose to back up two Folders(which added up to 1.7 Go). The first backup took one night and one day, with an average upload speed of 200-500 kb/s. Back up worked. I then downloaded some mail,and did a quick manual back up, fiddled with the configuration button. And got a “Corrupt configuration file” with “MozyClientError6″ message :-( I was invited to download the latest Mozy client for Mac(MozySetUp.dmg = Mozy 1.0.1.0 and an Uninstall Mozy.app). I tried all kind of solutions mentioned above, with no result. Finally I tried the following solution which worked ;-) . Uninstall Mozy(with the given app. DO NOT save your configuration file(mine was corrupt). Reinstall Mozy with the latest installer. When welcomed and asked to log in your E-Mail and password, do it. Then wait 5 to 10 minutes for Mozy to communicate with the Mozy servers. When all the wheels stopped spinning, and when allowed, I selected exactly the same “Files and Folders” as before and ticked in the correct small box to confirm the choice of folders. Clicked “Save Configuration” . And Waited! Then went into Mozy/preferences/scheduling/ and made sure none of the boxes were selected. Chose the largest “bandwidth”, Hit the “Back up now” button. Waited another 5 minutes. Suddenly I got in the “Mozy Backup status window” which you have to open, the message “Your files are backed up” appeared. I checked the backup history display, all OK. I then added a new and small text file in the same folder on my MacBook (which had previously selected to be backed up by Mozy).
I hit the Mozy “Backup now” button. Waited 5 to 10 minutes. Got the same confirmation ! “Yourfiles are backed up”. I then, on my MacBook deleted the small text file, and tested the Mozy “Restore Files Command”, after some time, it allowed me to select (in Mozy server display), the file which I had deleted on my MacBook, I selected it, chose “Restore file”, and 5 to 10 minutes later it appeared on my desktop ;-) My tip is be very, very patient with this program, it works in the back ground, one must have a lot of time (the Mozy application on your computer is busy communicating with the Mozy Servers). Quit all other programs on your Mac, and I have 1,6 Go of SDRAM installed. Its better to let it work at night, when the internet is not overloaded in your area….Hope this helps. Val.

]]> By: Eckart http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-50229 Eckart Thu, 31 Jul 2008 06:38:25 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-50229 Well, it seems nothing has changed much since the first post. I've been shut off from the Mozy servers for two weeks now. No reply to any of my emails to support, tried to call a couple of times and finally got connected to some guy who dares say "we are currently having problems, will probably be fixed today". Well, if a backup service has problems for two weeks that make it impossible to create a backup, it's definitely the wrong service. Wrong company, too, if they are unable to respond to any customer request, let alone inform anyone beforehand. Oh, and by the way, I just started backing up my Mac with 36 GB, that should be tolerable, now, shouldn't it. Well, it seems nothing has changed much since the first post. I’ve been shut off from the Mozy servers for two weeks now. No reply to any of my emails to support, tried to call a couple of times and finally got connected to some guy who dares say “we are currently having problems, will probably be fixed today”. Well, if a backup service has problems for two weeks that make it impossible to create a backup, it’s definitely the wrong service. Wrong company, too, if they are unable to respond to any customer request, let alone inform anyone beforehand. Oh, and by the way, I just started backing up my Mac with 36 GB, that should be tolerable, now, shouldn’t it.

]]> By: Craig http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-50174 Craig Thu, 19 Jun 2008 00:07:38 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-50174 wow, I am having the exact same issue! I have been using Mozy great for almost a year, now suddenly in the past 2 weeks it is doing the same thing as described in this original article. I have uninstalled everything, reinstalled, disabled my virus scanner, everything, support has sent me responses, but nothing that I haven't already tried and really I feel doesn't have a clue what is the problem. In fact, I had approx 250gb of my 290gb backed up, they told me to uninstalled, reinstall, then disable my virus scanner from modifying a .sys file. I did as they described, now that I have uninstalled and reinstalled, it now has started back at the beginnging of my backup, ouch! So at this point, I have 0 bytes backed up. Just rebooted again, still same issue. Unbelieveable, I am going to ask for a refund if they can't fix this within a week or so, I paid for a 2 year plan. wow, I am having the exact same issue! I have been using Mozy great for almost a year, now suddenly in the past 2 weeks it is doing the same thing as described in this original article. I have uninstalled everything, reinstalled, disabled my virus scanner, everything, support has sent me responses, but nothing that I haven’t already tried and really I feel doesn’t have a clue what is the problem.

In fact, I had approx 250gb of my 290gb backed up, they told me to uninstalled, reinstall, then disable my virus scanner from modifying a .sys file. I did as they described, now that I have uninstalled and reinstalled, it now has started back at the beginnging of my backup, ouch! So at this point, I have 0 bytes backed up. Just rebooted again, still same issue. Unbelieveable, I am going to ask for a refund if they can’t fix this within a week or so, I paid for a 2 year plan.

]]> By: BlueRIdgePro http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-50172 BlueRIdgePro Tue, 17 Jun 2008 00:07:37 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-50172 I signed up for Mozy's paid service and have been unable to get a backup to complete. I have been trying for close to a month. I get no response to emails to their support address. I have contacted my credit card company, to get a refund. I signed up for Mozy’s paid service and have been unable to get a backup to complete. I have been trying for close to a month. I get no response to emails to their support address.

I have contacted my credit card company, to get a refund.

]]> By: Mozy ing along … http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-49466 Mozy ing along … Wed, 09 Apr 2008 11:55:04 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-49466 [...] which was endorsed by several respectable publications, including the Wall Street Journal. I immediately ran into problems. After posting about those on my blog, Mozy representatives contacted me and helped to resolve [...] [...] which was endorsed by several respectable publications, including the Wall Street Journal. I immediately ran into problems. After posting about those on my blog, Mozy representatives contacted me and helped to resolve [...]

]]> By: Sherry Paul http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-48808 Sherry Paul Thu, 03 Apr 2008 03:35:02 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-48808 Just a question about other services. I'm having fits-- and apparently it's not unusual, I've found to my dismay-- with Norton360. After subscribing to the online backup service and backing up my data, my computer crashed. Now I find out that you can only restore your data to the same computer you backed up your data from. I thought the point of online back ups was to protect you from hardware failures or catastrophes like house fires or stolen computers. I also can't get past the outsourced customer service/tech support people to find anyone to complain to or ask about alternative means of retrieval. Anyone have similar experience-- who found a way out? Just a question about other services. I’m having fits– and apparently it’s not unusual, I’ve found to my dismay– with Norton360. After subscribing to the online backup service and backing up my data, my computer crashed. Now I find out that you can only restore your data to the same computer you backed up your data from. I thought the point of online back ups was to protect you from hardware failures or catastrophes like house fires or stolen computers. I also can’t get past the outsourced customer service/tech support people to find anyone to complain to or ask about alternative means of retrieval. Anyone have similar experience– who found a way out?

]]> By: Dan Kingman http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-40520 Dan Kingman Fri, 18 Jan 2008 16:14:29 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-40520 You raised a public stink and got some action. I've been getting error messages for a week and Mozy will not even respond to my tech service requests. It did work fine for a few days. But so what. I have 0 confidence that I could even recover my data if my hard drive failed. These people just don't show the slighest interest in customer support unless someone like you threatens to tarnish their immage and hurt sales to new suckers. When they only customer service is to those who publiclly threaten sales, you know something is terribly wrong an Mozy. You raised a public stink and got some action. I’ve been getting error messages for a week and Mozy will not even respond to my tech service requests. It did work fine for a few days. But so what. I have 0 confidence that I could even recover my data if my hard drive failed. These people just don’t show the slighest interest in customer support unless someone like you threatens to tarnish their immage and hurt sales to new suckers. When they only customer service is to those who publiclly threaten sales, you know something is terribly wrong an Mozy.

]]> By: mish http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/comment-page-1/#comment-40518 mish Fri, 18 Jan 2008 16:12:43 +0000 http://www.2robots.com/2008/01/17/mozy-backup-and-forget-or-forget-to-backup/#comment-40518 The squeaky wheel gets fixed. The problem however is with the Mozy model. Mozy and some others use the sort of model made popular by many gimmicky web hosts — in other words charging very low monthly prices and betting that most users will only us a fraction of the service. Nowadays, many, many folks like you have lots of data to back up. When you back up too much, it just shuts off. After doing some research (offsite backup is important to me after having lost data on several occassions), I settled on a company (blush for plug, but so far they deserve it) http://www.filebackup.net Not as cheap as Mozy, but close and the bandwidth is much, much better. Yes it still takes time to backup up lots of data -- but reasonable The squeaky wheel gets fixed.

The problem however is with the Mozy model.

Mozy and some others use the sort of model made popular by many gimmicky web hosts — in other words charging very low monthly prices and betting that most users will only us a fraction of the service. Nowadays, many, many folks like you have lots of data to back up.

When you back up too much, it just shuts off.

After doing some research (offsite backup is important to me after having lost data on several occassions), I settled on a company (blush for plug, but so far they deserve it) http://www.filebackup.net

Not as cheap as Mozy, but close and the bandwidth is much, much better. Yes it still takes time to backup up lots of data — but reasonable

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