Comments on: Mozy ing along … http://www.2robots.com/2008/02/25/mozy-ing-along/ Inside the robot's brain Fri, 17 Apr 2009 15:44:21 -0400 http://wordpress.org/?v=2.8.1 hourly 1 By: Paul http://www.2robots.com/2008/02/25/mozy-ing-along/comment-page-1/#comment-50402 Paul Tue, 27 Jan 2009 18:23:25 +0000 http://www.2robots.com/2008/02/25/mozy-ing-along/#comment-50402 I had the same issues with Mozy customer service. I've since used Carbonite and MyOtherDrive and found that http://www.myotherdrive.com has the absolute best customer service. I am a paying customer with MyOtherDrive now. I had the same issues with Mozy customer service. I’ve since used Carbonite and MyOtherDrive and found that http://www.myotherdrive.com has the absolute best customer service.

I am a paying customer with MyOtherDrive now.

]]> By: Lawrence Altman http://www.2robots.com/2008/02/25/mozy-ing-along/comment-page-1/#comment-50238 Lawrence Altman Mon, 11 Aug 2008 08:22:20 +0000 http://www.2robots.com/2008/02/25/mozy-ing-along/#comment-50238 although they did respond IMMEDIATELY when I asked what the charges for an overnight DVD restore backup would be if there were the need! LGA although they did respond IMMEDIATELY when I asked what the charges
for an overnight DVD restore backup would be if there were the need!
LGA

]]> By: Lawrence Altman http://www.2robots.com/2008/02/25/mozy-ing-along/comment-page-1/#comment-50237 Lawrence Altman Mon, 11 Aug 2008 08:20:15 +0000 http://www.2robots.com/2008/02/25/mozy-ing-along/#comment-50237 ZERO ZERO ZERO did I say NOTHING??? for customer service! LGA Westport, CT USA ZERO
ZERO
ZERO
did I say NOTHING???
for customer service!
LGA
Westport, CT
USA

]]> By: AR http://www.2robots.com/2008/02/25/mozy-ing-along/comment-page-1/#comment-50189 AR Wed, 02 Jul 2008 04:02:22 +0000 http://www.2robots.com/2008/02/25/mozy-ing-along/#comment-50189 I am having multiple problems with Mozy and just downloaded Carbonite which appears to be a friendlier experience. Mozy keeps coming up with technical problems and I don't have the time to keep on calling them. I am having multiple problems with Mozy and just downloaded Carbonite which appears to be a friendlier experience. Mozy keeps coming up with technical problems and I don’t have the time to keep on calling them.

]]> By: Dan Reese http://www.2robots.com/2008/02/25/mozy-ing-along/comment-page-1/#comment-44826 Dan Reese Wed, 27 Feb 2008 19:15:33 +0000 http://www.2robots.com/2008/02/25/mozy-ing-along/#comment-44826 I'm one of the developers working on the Mac client and wanted to comment on a few of the issues you mentioned. 1) The Mac client does not auto-restart currently. This will be fixed in our next release (version 0.9.3) which is currently being tested. The Windows client already does this. 2) Both home versions of Mozy (Mac and Windows) currently limit their upload speed to 1Mbit/second. The Mac client is not labeled correctly and will be updated in the 0.9.3 release. I think that forums, a knowledge base, and a customer-directed announcement page are great ideas. I'll suggest them. Being that the Mac client is in beta, Mozy appreciates any suggestions or feedback you have. You can always send email to macsupport at mozy dot com. I’m one of the developers working on the Mac client and wanted to comment on a few of the issues you mentioned.

1) The Mac client does not auto-restart currently. This will be fixed in our next release (version 0.9.3) which is currently being tested. The Windows client already does this.

2) Both home versions of Mozy (Mac and Windows) currently limit their upload speed to 1Mbit/second. The Mac client is not labeled correctly and will be updated in the 0.9.3 release.

I think that forums, a knowledge base, and a customer-directed announcement page are great ideas. I’ll suggest them.

Being that the Mac client is in beta, Mozy appreciates any suggestions or feedback you have. You can always send email to macsupport at mozy dot com.

]]> By: Mozy, backup-and-forget. Or, Forget-to-backup? (updated) http://www.2robots.com/2008/02/25/mozy-ing-along/comment-page-1/#comment-44797 Mozy, backup-and-forget. Or, Forget-to-backup? (updated) Wed, 27 Feb 2008 16:07:22 +0000 http://www.2robots.com/2008/02/25/mozy-ing-along/#comment-44797 [...] Read on for the 45-day update. 2 Responses [...] [...] Read on for the 45-day update. 2 Responses [...]

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